Returns & Exchanges

We want you to love your greenery. If you are not satisfied with your purchase, we accept returns on non-living goods within 30 days and offer replacements for plants that arrive damaged.

Return Process

• 1.
  Initiate Request

  Visit our Returns Portal and enter your order number and zip code to start the process.

• 2.
  Documentation

  For damaged plants, please upload a clear photo of the plant and the shipping box within 48 hours of delivery.

• 3.
  Packaging

  Place non-living items back in their original packaging. For plant returns, follow our specific re-packing guide to ensure safety.

• 4.
  Drop Off

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location.